Updated March 17 at 11:50
Due to Covid-19 we currently are very busy answering inquiries on phone, mail, chat and social media.We prioritize contact with people that are currently traveling with us, as well as Snowminds educated instructors that are currently out in the world. We ask for understanding.
If you are planning on taking a course with us later this summer or next winter, we currently expect all courses to run as planned.
Flight tickets
If you wish to contact us regarding a change or cancellation of an flight ticket, please fill out the following form: Link to flight change or cancellation
If you have already filled out the form, we will get back to you as soon as possible within the next few days. We cannot reply faster as we are dependent on responses from the flight ticket company we cooperate with, so please do not call and follow up on answers as it will delay the process.
NOTE! If you want to travel home faster than we can rebook your return ticket, we recommend that you buy a new ticket yourself after pre-approval from your insurance company. Then you can ask us to cancel your original ticket so we can apply for a refund on your behalf with the airline.
Should I travel home if I’m out in the world?
We encourage everyone to follow the instructions of local and national authorities, as well as the travel guidelines from your Ministry of Foreign Affairs. The situation is developing rapidly around the world; Resorts are closing down, more countries are closing their borders, and airlines are canceling their flights.
If you want to make sure that you can return home in the near future, we recommend you to return home as soon as possible.
Updated March 15 at 11:25
We take the situation very serious and follow the development and the authorities’ instructions on a daily basis. We encourage all travelers, as well as Snowminds trained instructors, to adhere 100% to local and national government guidelines and recommendations.
We have expanded our business hours and are currently very busy answering inquiries on phone, mail, chat and social media. We prioritize contact with people that are currently traveling with us, as well as Snowminds educated instructors that are currently out in the world. We ask for understanding.
We sent out an information email to all instructors that were educated with Snowminds in Canada and Japan during season 19/20, as well as their contact persons with guidance on how to deal with the Ministry of Foreign Affairs travel guidance. We advice all Snowminds educated instructors in Canada and Japan to read this email and please contact us if you did not receive this email.
This afternoon, approx. 100 Snowminds-trained instructors in Austria return home by bus.
In case you have any questions please contact us at [email protected] or using any of the phone numbers at the bottom of this page.
Updated March 14 at 19:35
At Snowminds, we are closely following the situation and following the latest and updated travel guides from the Ministry of Foreign Affairs. Below you will be able to find relevant information that we hope can help you in the best possible way. We will update this page as more information becomes available.
General information
How does Snowminds relate to Corona / Covid-19 virus?
As a responsible travel agent, we are following the Coronavirus situation closely. As our office is in Copenhagen, Denmark. The Danish Ministry of Foreign Affairs and the National Board of Health direct us at all times according to the Ministry of Foreign Affairs travel instructions. As we have instructors from many different nationalities it is important to be up to date with your own home countries government travel advice and information from the local public authorities. We recommend keeping up to date on official websites and making decisions on this basis.
Below you can find links to relevant information:
World Health Organisation:
Official UK websites:
- UK Foreign & Commonwealth Office Travel Advice
- General information about Coronavirus from UK National Health Service
- UK Foreign & Commonwealth Office Coronavirus Travel Advice
Official Australia websites:
- Australian Government Department for Foreign Affairs and Trade Coronavirus Travel Advice
- Australian Government Department for Health Coronavirus update
Official New Zealand websites:
- New Zealand Foreign Affairs and Trade Coronavirus information
- New Zealand Ministry of Health Advice for Travellers
Official Danish websites:
- General information about Coronavirus on the Foreign Ministry website
- Travel guides from the Ministry of Foreign Affairs
Official Dutch websites:
- Dutch Foreign Travel Advice
- General information about Coronavirus from the Dutch National Health Service
Official Norwegian website:
Official Swedish website:
In general, the National Board of Health recommends that you follow these 5 tips to protect yourself and others from infection:
- Wash your hands frequently or use hand-sprays
- Cough or sneeze in your sleeve – not your hands
- Avoid handshakes, cheeks and hugs – limit physical contact
- Pay attention to cleaning – both at home and in the workplace
- If you are elderly or chronically ill – keep your distance and ask others to pay attention
How do we prioritise dialogue with your customers?
We currently have very busy answering inquiries on both phone, mail, chat and social media and despite the fact that we have put in extra staffing, we would like you to be aware that there is longer response time on all channels than usual. We are currently prioritising giving guidance and assistance to our customers who are in the world and who are in areas that the Ministry of Foreign Affairs categorises as being in orange and red zones. We ask for understanding that we prioritise helping those who need it right now.
You can contact us at [email protected] or call us on
UK: +44 113 320 8847
AU: +61 488 844 708
NZ: +64 488 803 20
We have also extended our office hours over the weekend to be available for you if you need to contact us. Our office phone lines will be open 10.00-15.00 (Central European Time) 13th and 14th March. As per usual, if you need to contact us in an emergency situation outside of these times, please dial one of the numbers below and stay on the line, you will then be forwarded to our emergency line and a member of the team will be able to assist you.
How can I find cancellation and travel insurance information?
We recommend you contact your own travel insurance company to discuss your current situation and any flight changes. If you have purchased a cancellation insurance through Snowminds, these policies are taken out with Europæiske. You can find more information and contact them here.
What do I do if I want to cancel or change a trip?
We are following the developments on a daily basis and keeping up to date with the instructions from the Ministry of Foreign Affairs. Unless it is not advisable to travel to a specific destination, our journeys are carried out as planned. In the event of changes to the guidelines, we will act on this and contact our participants.
If you are unsure of traveling, you are always welcome to change or cancel your trip. In this case, our general terms and conditions apply, see section. 2.5.
What if I want to change or cancel my flight ticket?
When we change an air ticket, we are dependent on responses from a cooperating company that issues the air tickets. Due to the Coronavirus situation, there is currently a high demand and they are trying to issue new tickets as soon as possible. To make it as easy as possible to offer you a good service, we would like to ask you to use the form below if you wish to have your flight ticket changed and are not already in dialogue with us about a change. This will enable us to help you in the fastest possible way.
Link to flight change/cancel flight
What happens if the Foreign Ministry does not recommend entry to my destination?
As a responsible travel agent, we are following the situation closely. The Ministry of Foreign Affairs and the National Board of Health, and otherwise direct us at all times according to the Ministry of Foreign Affairs travel instructions. Should these change, we will inform our travellers.
If you need to enter a country that the Ministry of Foreign Affairs recommends not to travel to, we will firstly try to find another destination and if this is not possible, we will refund the amount paid. The Ministry of Foreign Affairs travel guidelines apply for 14 days until departure and for journeys with more than 14 days for departure, our general terms and conditions apply, section 2.5 on change or cancellation.
CANADA – Questions and Answers
Where do I find the latest news?
You can find current information on the Canadian Government website, your home countries official travel website and also read the Danish Foreign Ministry’s website.
Ministry of Foreign Affairs information
The general travel guidance from the Danish Ministry of Foreign Affairs has advised against all unnecessary journeys from Friday, 13 March to Monday, 13 April 2020. In addition, Danish travelers abroad are encouraged to return as soon as possible, but in good order.
It is up to the individual how to act based on the Ministry of Foreign Affairs travel guides and we urge everyone to follow their own governments official guidance.
How about traveling to Hawaii?
The United States has imposed a March 12 entry ban for specific countries. No travel bans from Canada have been imposed unless they have been in Europe for the past 14 days. It is therefore possible to enter the United States from Canada without further challenges.
The United States has been categorised by the Department of Foreign Affairs into the orange zone. This means that all unnecessary journeys are not advised because of the local authorities’ comprehensive measures to prevent the spread of infection, including entry restrictions. The ban goes into effect on Saturday, March 14 at 1 p.m. 04.59 (Danish time). You can find more information about US initiatives on the Embassy’s website: https://usa.um.dk/ .
If you need to enter a country that the Danish Ministry of Foreign Affairs recommends not to, we will, as a starting point, try to find another destination and if this is not possible, we will refund the amount paid. The Ministry of Foreign Affairs travel guidelines are valid for 14 days until departure, ie. that refunds can take effect 14 days before departure. For journeys with more than 14 days of departure, our general terms and conditions apply, see section. 2.5 on change or cancellation.
JAPAN – Questions and Answers
Where do I find the latest news?
You can find the latest news on the Foreign Ministry’s website under Japan .
Ministry of Foreign Affairs information
The general travel guidance from the Danish Ministry of Foreign Affairs has advised against all unnecessary journeys from Friday, 13 March to Monday, 13 April 2020. In addition, Danish travellers abroad are encouraged to return as soon as possible, but in good order.
It is up to the individual how to act based on the Ministry of Foreign Affairs travel guides but we urge everyone to follow their own governments official guidance.
How about traveling to Hawaii?
The United States has imposed a March 12 entry ban for specific countries. No travel bans from Canada have been imposed unless they have been in Europe for the past 14 days. It is therefore possible to enter the United States from Canada without further challenges.
The United States has been categorised by the Department of Foreign Affairs into the orange zone. This means that all unnecessary journeys are not advised because of the local authorities’ comprehensive measures to prevent the spread of infection, including entry restrictions. The ban goes into effect on Saturday, March 14 at 1 p.m. 04.59 (Danish time). You can find more information about US initiatives on the Embassy’s website: https://usa.um.dk/ .
If you need to enter a country that the Danish Ministry of Foreign Affairs recommends not to, we will, as a starting point, try to find another destination and if this is not possible, we will refund the amount paid. The Ministry of Foreign Affairs travel guidelines are valid for 14 days until departure, ie. that refunds can take effect 14 days before departure. For journeys with more than 14 days of departure, our general terms and conditions apply, see section. 2.5 on change or cancellation.
What do you do if you go on Snowminds Japan tour?
Just like with the Hawaii trip, if the Ministry of Foreign Affairs travel recommendations with respect to Japan is unchanged 14 days before the start of the Japan tour, you can cancel your trip and get a full refund. Given the current situation, we expect this to become a reality. For journeys with more than 14 days of departure, our general terms and conditions apply, see section. 2.5 on change or cancellation.
NEW ZEALAND – Questions and Answers
Where do I find the latest news?
The Danish Ministry of Foreign Affairs does not make travel guides to New Zealand, but you can read the English guidelines here.
How do I go about traveling to New Zealand?
The general travel guidance from the Danish Ministry of Foreign Affairs has advised against all unnecessary journeys from Friday, 13 March to Monday, 13 April 2020. In addition, Danish travelers abroad are encouraged to return as soon as possible, but in good order.
It is up to the individual how to act based on the Ministry of Foreign Affairs travel guides but we urge everyone to follow their own governments official guidance.
SPAIN – Questions and Answers
Where do I find the latest news?
You can find the latest news on the Foreign Ministry’s website under Spain .
Ministry of Foreign Affairs information?
The general travel guidance from the Danish Ministry of Foreign Affairs has advised against all unnecessary journeys from Friday, 13 March to Monday, 13 April 2020. In addition, Danish travelers abroad are encouraged to return as soon as possible, but in good order.
It is up to the individual how to act based on the Ministry of Foreign Affairs travel guides but we urge everyone to follow their own governments official guidance.
Austria – Questions and Answers
Where do I find the latest news?
You can find the latest news on the Foreign Ministry’s website under Austria .
Ministry of Foreign Affairs information?
The general travel guidance from the Danish Ministry of Foreign Affairs has advised against all unnecessary journeys from Friday, 13 March to Monday, 13 April 2020. In addition, Danish travelers abroad are encouraged to return as soon as possible, but in good order.
In addition, the Tyrol region is characterized as red, which means that you are advised not to travel to the region and to leave it as soon as possible. In addition, both Salzburgerland and Tyrol will close all ski resorts from Sunday 15 March 2020 and all hotels from Monday 16 March 2020. Furthermore, if you have stayed in Tyrol you will need to quarantine for 14 days on your return.
What if I am in Tyrol or Salzburgerland?
We recommend that you seek home transport immediately as the situation develops hour by hour. If you want to go home from Austria for whatever reason, it would typically be best to fly from Munich, Salzburg or Vienna. At ÖBB you can find a train ticket and take the train to the airport or all the way home. You may also want to book a train all the way home. Alternatively, take a bus where Flixbus can be a good bet.
To help our ski instructor, we are trying to organise special coaches, which will drive home on Monday, March 16, 2020 from Salzburgerland and Tyrol. We have communicated to all instructors about this option and allowed them to book transportation via us. If you are Snowminds instructor or contact person and have not received this information, please contact us immediately at [email protected]
Updated March 14 at 19:35